FAQs
What's my order status
To lookup the status of your order, click here! If you have an imaliveactivewear.com account, you can log in and view order status and tracking on the My Dashboard page, under recent orders. It typically takes 1-3 business days for an order to ship. If you need further assistance, please click here to email us.
How do I cancel my order?
Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.
How do I return or exchange an item?
We will gladly accept unworn, unwashed, unaltered and unused merchandise in sellable condition for a full refund within 30 days of purchase.
The style/size/color I want is out of stock. When will you be restocking?
Alive Activewear comes out with new collections each season. If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.
Do you ship internationally?
Yes! We ship almost everywhere in the world. To find out if we ship to your country.
Why am I being charged additional taxes or fees at checkout?
Our prices do not include taxes and duties. VAT or other applicable taxes based on the country you are shopping from/shipping to are added once you enter your address at checkout.
How do I return or exchange an item?
We will gladly accept unworn, unwashed, unaltered and unused merchandise in sellable condition for a full refund within 30 days of purchase.